The first, very frequent, issue we receive calls on is that the remote has stopped working.
1) Make sure the lock button is not engaged on wall control
2) Check battery (surprisingly many people do not realize that their remote has a battery)
3) With new battery in it, try reprogramming the remote (see manual for instructions or call us)
4) If those do not work, you might need a new remote
My garage door reverses when I press the wall button to close the door
1) Check door jambs for obstructions
2) Check photo eyes of opener at bottom of tracks to verify they are lining up. They should both have a light lit up on them.
3) Make sure photo eyes are clean. That no cobwebs or leaves are in front of them.
*Helpful tip - make sure photo eyes do not get wet*
Door buzzes and won't move
See if there are any plastic particles or if you can see the gear physically shredded. Most likely you need a new gear set. If you are mechanical, you could replace this part yourself.
Cannot lift door
1) Check if locks are engaged
2) Check for ice build up
3) Check for broken springs or cables. If there are, it is best to consult a professional, as these are very dangerous
Door Sticking
1) Check all moving parts for restrictions
2) In winter months, make sure bottom section is not frozen to concrete
3) Check wood jambs; could need adjusting or replacing
4) Lubricate tracks regularly
Remember that yearly maintenance is important in keeping your door operating safely.
As always, please contact us with any questions or concerns
1-800-479-7172 or info@mortlanddoor.com
